Kindness Policy

Bloom: Child & Family believes that everyone deserves to be treated with kindness and compassion. Bloom is dedicated to providing a safe environment, free of harassment, for each and every client, contractor, staff member, volunteer, and supporter. This kindness policy aims to promote mental well-being through compassionate and respectful interactions.


Bloom’s Commitment to Kindness:

  1. Respect and Dignity: We treat every child and family with respect and dignity. We recognize and value the unique backgrounds, experiences, and perspectives of each individual.

  2. CulturalSensitivity: We are committed to cultural sensitivity and competency. Our therapists strive to understand and respect all cultural practices, beliefs, and values that influence a child’s development and well-being.

  3. Gender Diversity and Expression: We affirm and support children of all gender identities and expressions. Our clinic provides a safe space where children can explore and express their gender identity freely and without judgment.

  4. Equity and Fairness: We are dedicated to promoting equity and fairness in our services. We strive to address systemic barriers that may impact access to mental health care, advocating for social justice and equal opportunity for all children and families.

  5. Continuous Learning and Improvement: We are committed to ongoing education and training for our staff on issues related to diversity, inclusion, and cultural competence. This ensures that we remain up-to-date with best practices and are equipped to meet the evolving needs of our diverse clientele.

  6. Open Communication: We encourage open communication between therapists, children, and families. This fosters trust, understanding, and collaborative goal-setting.

  7. Feedback and Accountability: We welcome feedback from children and families regarding their experiences at our clinic. We hold ourselves accountable for creating an inclusive environment where every child feels valued and supported.


    At Bloom, we embrace diversity and inclusion as core values that guide our practice in providing compassionate and effective therapy for children and their families. Bloom considers harassment, discrimination, bullying, or exclusion based on any aspect of diversity as unacceptable behavior that will not be tolerated under any circumstances.


    Harassment is defined as any unwelcome behaviour that creates an intimidating, hostile, or offensive environment for our clients, their families, or our staff. Examples of harassment that will not be tolerated at Bloom include:

    1. Verbal Harassment: Insults, derogatory comments, offensive jokes based on race, ethnicity, religion, gender, sexual orientation, gender identity/expression or disability. This includes any comments likely to cause hostility or discomfort by humiliating, offending or intimidating someone.
    2. Physical Harassment: Unwanted physical contact, invasion of personal space, or any form of physical intimidation.
    3. Sexual Harassment: Inappropriate or unwelcome sexual advances, or other verbal or physical conduct of a sexual nature.
    4. Bullying: Persistent and intentional behaviour intended to hurt, threaten, or harm others emotionally or physically.
    5. Cyberbullying: Using electronic communication to harass, intimidate, or threaten others, including through our social media platforms and e-mail.
    Harassment of any kind undermines our commitment to providing a safe and supportive environment for all. If you experience or witness harassment during your visit, please notify a staff member immediately so that we can address the issue promptly and effectively.

    Bloom employees reserve the right to refuse service or interaction with clients engaging in any form of harassment, be it through email, phone or in person. Reports of harassment will be investigated promptly.


    Clients risk a loss of service if they do not adhere to our kindness policy.